Job Description
Job DescriptionSalary:
Medical Front Desk Receptionist (High-Performance Role Not for Everyone)
Health Star Clinic
Montgomery, AL
About Us
We are a fast-paced, high-volume Chiropractic office, family-owned for over 20 years. We are known throughout Montgomery and surrounding areas for exceptional customer service, strong systems, and results-driven patient care.
We are not looking for someone to fill a seat.
We are hiring an all-star who can perform under pressure, communicate with confidence, and execute at a high level every day.
Read This First Who This Role Is NOT For
Do not apply if you:
- Dislike being on the phone or speaking with people frequently
- Struggle with multitasking or working in a fast-paced environment
- Are uncomfortable discussing money or collecting payments
- Need constant direction instead of following established systems
- Lack energy, urgency, or professionalism in your communication
- Are unwilling to memorize phone scripts and use them consistently
- Are unwilling to proactively call patients who have missed appointments or are not following through with their care plans
This is a high-responsibility, high-expectation role. The front desk drives the success of the entire office.
Position Overview
Your primary responsibility is to drive patient compliance and schedule adherence.
You must be able to:
- Confidently communicate the importance of following the doctors treatment plan
- Ensure patients are properly scheduled for all necessary visits
- Maintain control of the schedule while delivering an exceptional patient experience
You will be on the phone a significant portion of the day. This requires strong phone presence, excellent tone, and consistent professionalism.
Core Responsibilities
Patient Communication & Influence
- Communicate clearly and confidently with patients about their care plan
- Guide patients toward scheduling and maintaining recommended treatment
- Maintain a positive, energetic tone that is heard over the phone
- Provide the highest level of customer service at all times
- Use structured phone scripts and communication frameworks consistently
Front Desk Execution
- Greet patients with professionalism and energy
- Check patients out and schedule follow-up visits according to protocol
- Handle all scheduling and rescheduling efficiently and accurately
- Manage a high volume of incoming and outgoing calls daily
- Proactively contact patients who have missed appointments or fallen off their care plan
Financial Responsibilities
- Collect payments at time of service confidently and professionally
- Answer basic billing questions related to charges and payments
- Ensure financial and service entries are accurate and complete
Team Coordination
- Communicate with team members regarding:
- Referrals
- Authorizations
- Patient record and statement requests
Operational Accuracy
- Ensure patient charts, services, and financials are recorded correctly
- Confirm appointment reminders are being sent consistently
- Follow all office systems and protocols without deviation.
- Performance Expectations (KPIs)
- Patient Scheduling Compliance (patients scheduled according to care plans)
- Reactivation / Reschedule Rate (missed appointments recovered)
- Call Performance (volume + quality + professionalism)
- Collections at Time of Service
- Schedule Efficiency (minimizing gaps in provider schedules)
- Patient Experience & Retention
- This role is measured. Top performers consistently meet or exceed:
Non-Negotiable Requirements
- Excellent communication skills (verbal and phone-based)
- High energy with a positive, engaging personality
- Ability to handle constant patient interaction without burnout or attitude shifts
- Strong attention to detail and ability to follow structured systems
- Comfortable handling money conversations and collections
- Professional grammar and phone etiquette
- Willingness to memorize, follow, and execute communication scripts at a high level
Preferred (But Not Required)
- Experience in a medical or chiropractic office
- Experience with scheduling systems or EHR software
Work Schedule
- Monday Thursday: 8:30 AM 1:00 PM, 3:00 PM 6:00 PM
- Friday: 8:00 AM 1:00 PM
- Every other Saturday: 9:00 AM 11:00 AM
Hiring Process (Strict)
Professional references are REQUIRED and must be submitted with your application.
Applications without references will not be considered.
Process:
- Application + references reviewed
- Qualified candidates selected for a phone interview
- Top candidates invited for an in-person interview
Who Will Excel Here
This role is ideal for someone who:
- Naturally takes control of conversations in a professional, helpful way
- Thrives in a structured, high-accountability environment
- Brings consistent energy, focus, and urgency every day
- Takes pride in performance, not just participation
- Compensation & Performance Bonus Structure
- Performance-Based Bonus (Bi-Weekly):
This position includes a bi-weekly bonus tied directly to KPIs. High performers are rewarded for results. - Base Pay: Competitive hourly rate (based on experience)