Technical Support Service Engineer

Job Description

Job DescriptionDescription:

Electric Machinery Company, a division of WEG Electric Corp.

Minneapolis, Minnesota

Position: Technical Support Service Engineer

Department: Engineered Services Department

Primary Objective of Position:

The Technical Support Service Engineer is responsible for providing technical support related to motors, generators, controls, software, and related WEG products; helps to ensure the smooth operation of shipped product and systems; creates and processes warranty claims and drives preventative actions.

Major Areas of Accountability:

• Provides technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
• Resolves service requests and promotes strong customer relationships.
• Analyzes field data, recommends corrective action, and writes and edits service reports related to warranty work.
• Creates and processes warranty claims.
• Organizes and coordinates; inspection, analysis, and disposition of returned equipment, parts, and material.
• Liaison between the sales force, customers, users, and factory; providing technical information and assistance to sales offices, customers, and users.
• Other duties as assigned.

Qualifications:

• Four (4) B.S. degree in Electrical, Industrial, or Mechanical Engineering.
• Proficient in Microsoft Office; Word, Excel, PowerPoint, Project, Outlook and SAP (preferred).
• Demonstrated sense of urgency to affect timely response and resolution to customer requests.
• Strong interpersonal skills, and ability to connect with internal and external customers.
• Effective communication (written and verbal) with internal and external customers.
• Demonstrated ability to effectively deal with difficult internal and external customers.
• Demonstrated project management skills, including direction of technical and non-technical staff, and customers.
• Ability to make recommendations regarding job methods.
• Ability to prioritize workload and shift work activities; to meet business needs and department goals.
• Demonstrated capability for social interface; internal and external customers as required, achieving customer satisfaction excellence.

Physical Requirements:

• Physical ability to travel freely within manufacturing and office facilities; climbing stairs and ladders, scaffolding or catwalks to service machinery.
• Ability and willingness to wear fall protection equipment.
• Physical ability to travel via public, commercial or personal transportation.
• Must possess an insurable driver’s license and a valid Passport.

Salary:

$65,000 to $80,000

Company cannot provide sponsorship for this position

Please, no agencies

Requirements: