Job Description
Job DescriptionJoin the Tom Kadlec Team as a Service Advisor!
Since 1979, Tom Kadlec has proudly served the Rochester community. We exist to help our family, friends, and community enjoy life at every stage. Now, we’re looking for a driven and customer-focused Service Advisor to join our growing team!
If you thrive in a fast-paced, people-first environment and are ready to build a long-term career with a company that invests in your growth, this is the opportunity for you.
Pay Range: $40,000–$75,000/year (competitive base + performance rewards)
Why You’ll Love Working Here
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401(k) with Company Match – Traditional & Roth options
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Generous Paid Time Off – Enjoy vacation days, sick leave, and work-life balance
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Comprehensive Insurance Coverage – Including medical, dental, and vision plans
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Employer-Paid Life Insurance – Protection for you and peace of mind for your loved ones
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Short-Term & Long-Term Disability Coverage – We've got your back when life throws a curveball
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Critical Illness & Accident Insurance – Additional protection when you need it most
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Flexible Spending (FSA) & Health Savings Accounts (HSA) – Tax-advantaged ways to manage health costs
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24/7 Employee Assistance Program – Confidential support for life’s challenges (up to 10 sessions per year)
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Employee Discounts – Save on vehicles, service, and parts
- Financial Planning Resources
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Supportive, Experienced Management – Work with professionals who care about your success
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Positive Team Culture – Clean, friendly, and collaborative work environment
- Paid, Hands-On Training – Learn and grow with industry-leading training and support
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Competitive Pay Plan – Earn what you're worth with a strong, performance-based pay structure
- Opportunities to Advance – A place to build your career and grow with us
- Closed on Sundays – Dedicated time off for rest and family
What You’ll Do
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Welcome and assist customers with professionalism and warmth.
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Gather vehicle information and listen carefully to customer concerns.
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Recommend maintenance & repairs based on vehicle age, mileage, and history.
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Prepare accurate estimates for parts and labor.
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Keep customers informed with timely updates throughout the repair process.
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Ensure repair orders and invoices are accurate and transparent.
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Explain completed work and charges clearly to customers.
What We’re Looking For
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A people-first mindset with honesty and transparency.
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Energy, positivty, and a customer service–driven attitude.
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Strong communication and organizational skills.
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A team player who takes ownership and thrives in a fast-paced environment.
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Previous customer service or auto industry experience preferred (but not required—we’ll train the right person!).
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Valid driver’s license required.