Job Description
Job Summary:
Our client is seeking a Helpdesk Specialist to join their team! This position is located in Minneapolis, Minnesota.
Duties:
- Serve as a key resource for onboarding new hires, ensuring seamless setup and system access
- Provide Level 2 support for installation, configuration, and operation of hardware and software products
- Troubleshoot laptops, desktops, and associated software; escalate unresolved issues to higher-level support
- Image machines, load software, and set up email and Office 365 accounts
- Respond to hardware/software requests and incident tickets using IT service management tools (e.g., ServiceNow)
- Travel occasionally between offices (~6 miles apart) to provide onsite support
- Collaborate with team members to maintain a supportive and efficient IT environment
Desired Skills/Experience:
- 5+ years of hands-on experience supporting desktops and laptops in corporate office environments
- Experience with Windows 11 and Office 365; familiarity with MacBooks is a plus
- Knowledge of IT ticketing systems (ServiceNow preferred)
- Valid driver’s license and reliable transportation
- Strong problem-solving, communication, and teamwork skills
- Ability to work independently and collaboratively in a dynamic environment
- Basic Windows certifications (e.g., Microsoft certifications)
- Exposure to both Windows and Mac environments
- Experience in in-person support roles rather than call center-only roles
Benefits:
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
The approximate pay range for this position is between $16.80 and $24.00 Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.