Job Description
Job Description
System and Network Engineer – Job Description
Key Responsibilities
Understand the goals of Professional Services and collaborate effectively with internal teams.
Deploy and support new hardware, software, and services for clients.
Configure routers, switches, and firewalls in live environments.
Experience with next-gen firewalls and SD-WAN preferred.
Monitor CVEs and assess risks to customer network edge devices.
Manage firmware updates for firewalls, switches, and wireless access points using structured change control.
Audit network ingress/egress profiles using various tools and methodologies.
Respond to cybersecurity incidents and support compliance efforts.
Create and maintain clear documentation and knowledge base articles.
Act as a liaison between project services and service desk teams.
Perform scheduled and emergency onsite service calls.
Provide escalation support to the Help Desk as needed.
Share knowledge across departments to ensure smooth project delivery.
Plan, coordinate, and track project tasks proactively.
Log all work activities through daily time entries.
Participate in a rotating on-call schedule (approx. every 6 weeks) for emergency support.
Contribute to project reviews and report to Operations leadership.
Serve as a subject matter expert on assigned technologies.
Ensure project quality and efficiency in time and cost.
Join the Technology Standards and Alignment Committee.
Stay current with industry trends in IT and telecommunications.
Promote and follow company QA processes and standards.
Maintain accurate and organized project documentation.
Mentor and support junior staff.
Communicate effectively with clients, consultants, and contractors.
Embrace continuous learning and improvement.
Follow all company policies, including Work Health and Safety (WHS).
Qualifications
Degree or certification in Computer Science, IT, or related field.
Valid driver’s license appropriate to job location.
Industry certifications (e.g., CompTIA, Cisco, Fortinet, Microsoft).
Ability to lift 50 lbs and safely use 6–8 ft ladders.
Must be eligible to work in the U.S.
Experience & Skills
2+ years in IT administration or technical support preferred.
Trade school or college degree in relevant field preferred.
Strong knowledge of IT infrastructure, hardware, and software.
Experience with Microsoft Windows and network operating systems.
Familiarity with web and internet technologies.
Interpersonal & Professional Traits
Excellent written and verbal communication.
Strong organizational and project coordination skills.
Proactive problem-solving and self-learning mindset.
Ability to work independently and in teams.
Positive client and colleague relationships.
Effective multitasking and time management.
Results-driven and performance-focused.
High confidentiality and punctuality standards.
Professional demeanor and attention to detail.
Customer service orientation.
Ability to follow instructions and collaborate across all levels.
Adherence to company policies and procedures.
Company DescriptionCompany Description:
Superior Managed IT (Superior), headquartered in Arden Hills, MN, is a multi-faceted information technology company that has been providing technical expertise and managed services to small and medium sized businesses, across many industries in the United States and Canada since 1994. Our commitment to serve our clients combined with our desire to embrace and integrate modern technologies, trends, and efficiencies has made Superior a trusted solutions partner for IT services.
Company Description
Company Description:\r\n\r\nSuperior Managed IT (Superior), headquartered in Arden Hills, MN, is a multi-faceted information technology company that has been providing technical expertise and managed services to small and medium sized businesses, across many industries in the United States and Canada since 1994. Our commitment to serve our clients combined with our desire to embrace and integrate modern technologies, trends, and efficiencies has made Superior a trusted solutions partner for IT services.