Customer Service/Retail Associate

Job Description

Job Description

???? Now Hiring: Customer Service/Retail Associate

???? Location: 18800 Eureka Rd., Southgate, MI 48195

???? Schedule: Monday–Friday | 8:30 AM - 5:00 PM

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

???? The Role: Customer Service/Retail Associate

To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

???? What We're Looking For

• High School Diploma or equivalent

• Friendly, outgoing communicator who loves connecting with people

• Skilled with point-of-sale (POS) systems and inventory software

• Super organized with a keen eye for detail

• Compassionate and always focused on making customers feel cared for

???? What You’ll Be Doing

• Review physician orders and verify accuracy prior to equipment setup

• Set up CPAP, BiPAP, and related respiratory equipment according to prescribed settings

• Educate patients on proper use, mask fitting, cleaning, and maintenance

• Demonstrate equipment operation and answer patient questions

• Ensure patients understand compliance requirements and follow-up procedures

• Accurately document patient information, equipment serial numbers, and setup details

• Verify insurance eligibility and obtain required documentation

• Troubleshoot equipment issues and coordinate repairs or replacements as needed
  
  

???? Perks & Benefits

• Competitive pay ????

• Full benefits: Medical, Dental, Vision & Life Insurance ????

• Paid time off + floating holiday ????

• 401(k) Retirement Savings Plan ????

• Training and growth opportunities ????