Job Description
Job DescriptionWe are seeking a skilled Desktop Support Analyst to join our team in New York, NY. In this long-term contract role, you will play a vital part in maintaining and supporting desktop systems, ensuring smooth operations throughout the organization. The ideal candidate will possess a strong background in desktop hardware, software, and imaging, as well as the ability to troubleshoot and resolve technical issues efficiently.
Responsibilities:
• Provide technical support for desktop systems, including hardware, software, and peripherals.
• Configure, install, and maintain workstations with Windows 10 and other necessary software.
• Troubleshoot and resolve issues related to Active Directory, ensuring proper access and permissions.
• Perform desktop imaging and deployment to optimize workstation setup processes.
• Diagnose and repair hardware issues, minimizing downtime for end-users.
• Collaborate with team members to implement system updates and enhancements.
• Respond promptly to service requests and document solutions for future reference.
• Maintain accurate inventory of desktop hardware and software assets.
• Educate end-users on best practices for utilizing workstation tools effectively.
• Ensure compliance with organizational IT policies and procedures.• Proven experience in desktop support or a related technical role.
• Proficiency in configuring and troubleshooting Microsoft Windows 10 operating systems.
• Strong knowledge of Active Directory, including user access management.
• Hands-on experience with desktop imaging and deployment processes.
• Familiarity with desktop hardware components and repair techniques.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong attention to detail and commitment to delivering quality support.