Job Description
Job DescriptionDescription:
About Chartis Federal
Chartis Federal is a premier systems engineering and integration firm specializing in mission-critical IT and communications solutions for law enforcement, homeland security, and defense. As a trusted prime contractor with over $160 million in task order awards, we operate across 22 states and support essential government missions worldwide.
Our commitment to excellence has fueled our year-over-year growth, earning us recognition twice as a Washington Technology FAST 50 company and securing a place on the Inc. 5000 list for five consecutive years. At Chartis Federal, our mission is clear: keeping heroes safe and connected—on the battlefield, on the border, and in our backyards.
Position Overview
The RTLS (Real-Time Location System) Field Technician I is responsible for installing, configuring, maintaining, and repairing RTLS hardware and software to ensure accurate asset tracking and operational efficiency. This role involves working on-site at customer locations, collaborating with operational and IT teams, and providing hands-on technical support to maintain system performance and reliability. The technician will perform equipment calibration, troubleshoot and resolve technical issues, document work activities, and train end-users on system operation. Extensive overnight travel is required, along with adherence to industry standards and safety protocols.
Responsibilities
Installation and Configuration:
- Deploy RTLS hardware, including optional RFID readers, antennas, beacons, or sensors, following system design specifications.
- Configure RTLS software to integrate with enterprise systems, ensuring accurate real-time tracking for assets, inventory, or personnel.
- Calibrate equipment to optimize signal strength and location accuracy in varied settings.
Maintenance and Troubleshooting:
- Perform routine maintenance on RTLS components, inspecting hardware (e.g., optional RFID tags, readers) and network connectivity for wear, damage, or interference.
- Diagnose and resolve hardware and software issues, such as signal disruptions or integration errors, using diagnostic tools.
- Replace or repair faulty components, such as antennas or cabling, to minimize system downtime.
Documentation and Reporting:
- Maintain detailed records of installations, maintenance activities, and repairs, including equipment details (e.g., optional serial numbers for serialized assets) and service logs.
- Provide updates to supervisor on system status and issues resolved.
- Document troubleshooting steps for knowledge-sharing and training purposes.
- Customer Support and Training:
- Provide on-site technical support, addressing RTLS-related queries in real time.
- Train end-users on proper use and handling of RTLS equipment, such as applying optional RFID tags or interpreting system alerts.
- Compliance and Safety:
- Ensure RTLS installations and maintenance comply with industry standards and safety regulations (e.g., FCC regulations for optional RFID).
- Follow workplace safety protocols in diverse environments, using PPE (personal protective equipment) as required.
- Extensive overnight travel to customer facilities is required.
- Any other duties as assigned by the Employer.
Requirements:
- High school diploma or GED minimum; technical certification or associate degree in electronics, IT, telecommunications, or related field preferred.
- 1-3 years of hands-on experience with RTLS technologies (e.g., RFID, Bluetooth, Wi-Fi, UWB) or similar field service roles
- Proficiency with network fundamentals and basic operating systems, enabling configuration, diagnostics, and software integration
- Comfortable with physical, on-site work environments, including climbing, and lifting as needed
- Valid driver’s license and willingness to travel extensively (including overnight stays)