Job Description
Job Description
Job Title: Leasing Agent
Location: Columbus, OH
Job Type: Full Time, On-site
Compensation and Benefits
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$18-$20/hr + $100/ unit leased
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Health Insurance
- PTO and Holiday Pay
- Quarterly + Leasing Bonus Structure
Overview:
The Coves at Columbus is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach.
As a Leasing Agent, you are the first impression of our community. You’ll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home.
Ideal Candidate Profile:
We’re looking for someone who embodies the spirit of an Ideal Team Player—someone who is:
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Humble: Open to learning and growing while supporting the team
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Hungry: Motivated to meet goals, drive leasing results, and consistently improve performance
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Smart: Emotionally intelligent, people-savvy, and able to connect with a wide range of personalities
You thrive in fast-paced environments, can manage multiple tasks, and know how to sell both a product and an experience.
Key Responsibilities:
Leasing & Sales
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Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process
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Present available units and community amenities in an appealing, persuasive, and informative manner
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Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle
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Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics
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Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies
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Follow up with prospects via phone, email, and CRM systems to convert leads into leases
Marketing & Outreach
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Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events
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Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc.
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Track traffic and leasing performance using internal reporting tools
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Coordinate move-in logistics, welcome packages, and resident orientations
Customer Service & Retention
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Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction
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Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys
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Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively
Administrative & Operational Support
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Maintain daily knowledge of apartment availability, pricing, and lease expirations
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Assist with daily property and curb appeal inspections, model upkeep, and cleanliness
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Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready
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Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time
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Ensure leasing office and tour paths are consistently clean, organized, and welcoming
Requirements & Qualifications:
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2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred)
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Previous experience in apartment leasing or residential property management strongly preferred
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Strong communication, presentation, and negotiation skills
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High energy, outgoing personality, and professional appearance
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Proficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plus
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Excellent organization and time management skills
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Must be available to work weekends and flexible weekday hours as needed
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Ability to walk the property, show units (including upper floors), and lift up to 25 lbs
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High school diploma or equivalent; college coursework in business or real estate is a plus
Compensation & Benefits:
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Base Salary: $19-$24/hr + $100 Commission/ unit leased
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Health & Dental Insurance
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Paid Time Off & Paid Holidays
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Career growth opportunities within a fast-growing property management company
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Supportive, collaborative team culture focused on excellence and resident satisfaction
Come grow with us at Coves at Columbus! If you're passionate about people, have a knack for sales, and want to thrive in a high-impact, resident-first environment—we want to meet you.
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