Job Description
Job DescriptionJob Summary (List Format): Help Desk Analyst
- Provide customer support for the Client Grants & Legislative Analysis Section via phone, email, and other methods.
- Respond to inquiries from the public, businesses, government agencies, and other stakeholders regarding client services.
- Analyze and determine the root cause of problems; implement effective solutions based on gathered information and logical reasoning.
- Accurately track and document all incoming calls and email requests for technical assistance.
- Maintain advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook).
- Demonstrate strong multitasking abilities and manage multiple support issues simultaneously.
- Exhibit excellent customer relations, verbal, and written communication skills.
- Perform additional duties as assigned by management.
- Work onsite, Monday–Friday, 8:30am–5:00pm at VSP Headquarters in North Chesterfield, VA.
- Meet compliance requirements including background checks, e-Verify, and training prior to engagement.
Required Experience & Skills:
- Minimum 8 years of experience in a help desk or customer support environment.
- Advanced computer skills and problem-solving abilities.
- Strong data analysis and logical reasoning skills.
- Excellent interpersonal and communication abilities.
- Proficiency with Microsoft Office products.
Other Requirements:
- Must work onsite (no remote option).
- Must interview in person if selected.
- Must be a US resident for the assignment duration.
- Submit resume, any certifications, and three professional references with application.