Front Office Supervisor- Warwick Hotel Denver

Job Description

Job Description

• Check guests in and out.
• Answer telephone calls and multi-task between guests in front of you and guests calling.
• Be a primary point of contact for guest inquiries and complaint resolution.
• Taking individual and group room reservations and perform accurate input of reservation information into the Property Management System
• Ensure you remain informed of pertinent information for the hotel and the market, such as restaurants and attractions
• Training of Front Desk Agents
• Resolve guest issues prior to escalating to management
• Other support as needed from time to time

All Front Desk Supervisors are expected to have, at minimum, the following abilities and knowledge:

• One year of hotel front desk experience in a similar quality hotel
• Ability to multitask and work well under pressure.
• Represent the hotel well and resolve guest issues.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace. English is a requirement.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.

This is a full-time position and open availability is required. These positions are meant to be trained to potentially join the management team as openings become available.