Job Description
Position Title: Client Relations Specialist
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Location: Bergen County, NJ
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Overview:
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A well-established mid-size law firm is seeking a Client Relations Specialist to act as a key point of contact for clients throughout their engagement. This role focuses on delivering high-quality service, managing communications, and supporting case progression in a fast-paced, client-facing environment.
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Key Responsibilities:
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- Serve as the primary point of contact for client inquiries via phone, email, and other channels
- Provide timely, accurate updates regarding case status, next steps, and documentation needs
- Conduct outbound follow-ups related to documentation, medical records, and case updates
- Maintain detailed and accurate records within a case management/CRM system
- Monitor and manage communication queues (calls, emails, tasks) to ensure timely resolution
- Coordinate with internal teams and external partners on referrals and case handoffs
- Escalate complex or sensitive client concerns appropriately
- Ensure compliance with confidentiality standards and firm guidelines
- Meet performance metrics including response times, call handling, and quality standards
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Qualifications:
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- Bachelor’s degree or equivalent experience preferred
- 2+ years of experience in client services, call center, or professional services environment
- Legal industry experience is a plus
- Strong written and verbal communication skills
- Experience managing high-volume calls and emails
- Familiarity with CRM or case management systems preferred
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Skills & Competencies:
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- Client-first mindset with strong interpersonal skills
- Ability to handle sensitive conversations with professionalism and empathy
- Strong organizational skills and attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Team-oriented with a collaborative approach
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