Front Desk Associate

Job Description

Job Description

Are you friendly, organized, and passionate about providing great guest service? The Holiday Inn Express & Suites in Elyria, OH is looking for a dedicated Front Desk Associate to be the welcoming face for our guests. If you enjoy creating positive experiences and thrive in a fast-paced hospitality environment, we’d love to meet you!

What You’ll Be Doing

As our Front Desk Associate, you’ll play an essential role in making each guest feel valued from the moment they arrive. Your responsibilities will include:

• Greeting guests with a warm, professional, and friendly attitude.
• Checking guests in and out efficiently while ensuring accuracy in reservations and billing.
• Answering phone calls, responding to inquiries, and assisting with guest requests.
• Coordinating with housekeeping and maintenance to ensure rooms are ready and issues are resolved quickly.
• Maintaining a clean, organized, and welcoming front desk area.
• Assisting with other hotel tasks as needed to support smooth operations.

What We’re Looking For

We’re seeking someone who can bring professionalism, positivity, and dependability to the team.

• Experience: At least 1 year of customer service or hospitality experience preferred.
• Skills: Strong communication, problem-solving, and multitasking abilities.
• Personality: Friendly, approachable, and guest-focused.
• Other: Ability to handle situations calmly and professionally, even during busy times.

Why Join Our Hotel Team?

We pride ourselves on creating a welcoming and supportive workplace. As part of our team, you’ll have the chance to grow your skills in hospitality and be part of a team that values excellent service and teamwork. While we do not currently offer additional benefits, this is a great opportunity to gain experience in the hotel industry and contribute to a positive guest experience in Elyria, OH.

Ready to Apply?

If you’re excited about working in hospitality and meet the qualifications, we’d love to hear from you! Apply today and take the first step toward becoming an important part of our hotel team.

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