Job Description
Job Description
Position: Rooms Housekeeper (Room Attendant)
Reports to: Housekeeping Manager/Supervisor
Purpose of the Position:
Responsible for cleaning and maintaining guest rooms and any other area which may be assigned according to hotel and brand standards.
Essential responsibilities:
- Maintains a clean and well stocked cart at all times.
- Follows appropriate entry requirements for guestrooms.
- Cleans the guest rooms assigned according to hotel and brand standards.
- Properly utilize cleaning agents that are supplied only by the hotel.
- Records room status on assignment sheet and codes by phone.
- Reports any damage or hazards that are present in guest rooms, i.e., burned out light bulbs, broken furniture, working order of bathroom, etc.
- Ensures that guest rooms are secured at all times.
- Keeps chute rooms and linen rooms neat and secured at all times.
- Follows the proper lost and found procedures.
- All keys assigned must be signed in and out daily.
Other Responsibilities:
- Attends company orientation and other meetings as required.
- Adheres to all policies and procedures.
- Is expected to perform any related duty as requested by supervisor.
- Assists other team members when needed.
- Follows safety, security and emergency procedures and rules.
- Utilizes protective equipment.
- Reports accidents, injuries, hazards, near misses, defective equipment, property damage or loss to supervisor.
Physical Demands/Abilities:
- Communicate effectively with guests and team members, i.e., provide information, answer questions, etc.
- Written communication skills to mark completed rooms on daily paperwork.
- Stand and/or walk for varying lengths of time, often long periods.
- Must be able to lift thirty-pounds (30) pounds on an individual basis, pushing two
hundred (200) pound carts, or collectively helping team members move larger
loads than the weight limits listed above.
- Requires manual dexterity to use and operate all necessary equipment.
- Visually inspect rooms for asymmetry, cleanliness, and possibly guest belongings that have been left behind in vacant rooms.
- Work in an environment that is demanding and physical with fluctuating adverse
temperatures.
- Frequent reaching, twisting, bending, stooping, walking, standing, stair climbing,
handling, and smiling.