Lead Emergency Communications Supervisor - 911CC

Job Description

Job Description

Lead Emergency Communications Supervisor

Location: Washington, DC
Employment Type: Contract

Job Summary

A public safety agency in Washington, DC is seeking a Lead Emergency Communications Supervisor to manage personnel, operations, and systems within a PSAP/ECC. This role supports daily operational continuity and high-quality emergency response services.

Essential Functions

• Oversee communications personnel during assigned shifts
• Evaluate staffing needs and assign resources appropriately
• Review shift activity and operational performance reports
• Ensure compliance with established procedures and regulatory requirements
• Coordinate quality assurance and operational improvement efforts
• Utilize and support CAD, radio, and telephony systems
• Provide leadership and direction during emergency situations

Minimum Requirements

• High school diploma or equivalent
• Two (2) or more years of experience in emergency communications
• Prior lead or supervisory experience
• Completion of 911 call taking and dispatch training

Required Competencies

• Strong knowledge of PSAP/ECC operations and E-911 technology
• Ability to effectively supervise and evaluate staff
• Proficiency in Microsoft Office tools
• Strong written and verbal communication skills
• Ability to manage stress and make sound decisions during emergencies