Job Description
Key Responsibilities:
- Design, develop, and implement custom applications, workflows, UI policies, business rules, client scripts, and integrations on the ServiceNow platform.
- Configure and customize core modules including ITSM, ITOM, HAM, and GRC/IRM.
- Build and maintain data models, transform maps, and discovery patterns to ensure accurate and reliable CMDB and service mapping.
- Develop automation strategies using Flow Designer, IntegrationHub, scheduled jobs, and orchestration capabilities.
- Evaluate business requirements and translate them into high-quality technical solutions aligned with industry and platform best practices.
- Ensure platform scalability, maintainability, and adherence to governance standards.
- Conduct code reviews and enforce development standards across the ServiceNow ecosystem.
- Exposure to design and implement APIs/integrations with external systems using REST, SOAP, MID Servers, and IntegrationHub spokes.
- Troubleshoot integration issues, optimize performance, and ensure secure data exchange.
- Enhance CMDB data quality using discovery, service mapping, and reconciliation rules.
- Configure ITOM Visibility components including Discovery, Service Mapping, Event Management (optional if applicable).
- Work with stakeholders to maintain CMDB governance, lifecycle management, and audit readiness.
- Implement and customize GRC/IRM modules such as policy & compliance, risk management, and audit management.
- Configure Hardware Asset Management (HAM) lifecycles, normalization, reconciliation, and asset workflows.
- Work closely with product owners, process owners, architects, and business teams to refine requirements and deliver impactful solutions.
- Provide mentoring and technical guidance to junior developers and administrators.
- Participate in Agile ceremonies, sprint planning, and backlog grooming.
Key Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 5+ years of total experience including 3+ years of hands-on ServiceNow development.
- Strong proficiency in JavaScript, Glide API, Jelly, AngularJS, UI Builder, and Flow Designer.
- Experience with at least 2 major modules such as ITSM, ITOM, ITAM, HAM, IRM, and CAM.
- Demonstrated experience in building complex workflows, integrations, and custom applications.
- Strong understanding of CMDB architecture, discovery probes, patterns, and data governance.
- Must be Certified System Administrator (CSA)
- Must be a U.S. Citizen with ability to obtain public trust clearance.
Preferred Qualifications
- Certified Application Developer (CAD)
- ServiceNow CIS (Certified Implementation Specialist) Certifications in ITSM, or Risk and Compliance (RC)