Job Description
Job Description
Position Overview
Blue Kangaroo Packoutz of Chesapeake/Norfolk is seeking a Contents Manager to oversee contents restoration operations including pack-outs, cleaning, storage, and pack-back services.
The Contents Manager leads field technicians, manages restoration projects, coordinates with homeowners and insurance adjusters, and ensures contents are handled with care, accuracy, and professionalism.
We restore more than belongings — we restore peace of mind.
Key Responsibilities
Operations Management
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Oversee pack-out, cleaning, storage, and pack-back operations
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Manage restoration technicians and daily job scheduling
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Ensure proper handling and protection of customer belongings
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Monitor job progress to ensure efficiency and quality standards
Inventory & Documentation
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Ensure accurate inventory and photo documentation of contents
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Maintain organized tracking of customer items in storage
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Review job documentation for insurance compliance
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Support Xactimate-based estimating and billing documentation
Customer & Adjuster Communication
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Communicate professionally with homeowners, adjusters, and contractors
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Provide job updates and coordinate timelines
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Resolve customer concerns and ensure satisfaction
Quality Control
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Ensure restoration standards are followed
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Verify pack-out accuracy and pack-back completion
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Implement process improvements for efficiency and accuracy
Team Leadership
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Train and mentor contents technicians
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Enforce safety protocols and company standards
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Promote a positive and accountable work culture
Qualifications
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Experience in restoration, contents handling, moving, or logistics management
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Leadership or supervisory experience preferred
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Strong organizational and problem-solving skills
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Excellent communication and customer service skills
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Ability to manage multiple projects simultaneously
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Valid driver's license
Experience with Xactimate or insurance restoration estimating is a plus.
Physical Requirements
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Ability to lift 50+ lbs
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Ability to work in restoration environments (fire, water, mold conditions)
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Ability to supervise field work and warehouse operations
Compensation & Benefits
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Competitive salary
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Performance-based bonuses
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Advancement opportunities
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Training and professional development
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Opportunity to grow within a rapidly expanding restoration company
\nCompany Description
Blue Kangaroo Packoutz Chesapeake/Norfolk is hiring a proven, relationship-driven outside sales hunter who knows
how to open doors and turn professional relationships into a dependable stream of contents restoration and packout
referrals.
The target is simple: make Blue Kangaroo Packoutz the first call when restoration contractors, insurance
professionals, adjusters, plumbers, property managers, and other referral partners encounter a contents loss.
You must be comfortable entering a territory, identifying the people who control or influence referrals, reaching them
without waiting for an introduction, earning credibility, asking for an opportunity, and following through until the
relationship produces business. The standard is measurable production—not visibility, activity, or popularity.
Company Description
Blue Kangaroo Packoutz Chesapeake/Norfolk is hiring a proven, relationship-driven outside sales hunter who knows\nhow to open doors and turn professional relationships into a dependable stream of contents restoration and packout\nreferrals.\nThe target is simple: make Blue Kangaroo Packoutz the first call when restoration contractors, insurance\nprofessionals, adjusters, plumbers, property managers, and other referral partners encounter a contents loss.\nYou must be comfortable entering a territory, identifying the people who control or influence referrals, reaching them\nwithout waiting for an introduction, earning credibility, asking for an opportunity, and following through until the\nrelationship produces business. The standard is measurable production—not visibility, activity, or popularity.