Job Description
Job Description
Passkey Technology is a trusted IT Service Provider, Managed Service Provider (MSP), and cybersecurity consulting firm based in Golden Valley. For over 30 years, we’ve helped organizations simplify, secure, and strengthen their technology through expert support, practical solutions, and strategic guidance.
Our culture is collaborative, fast-paced, and hands-on—giving every team member the opportunity to learn, grow, and contribute meaningfully in a supportive environment.
What You’ll Do
- Provide hands-on client support through tickets, remote sessions, and onsite visits
- Take initiative to own and resolve issues independently while keeping clients informed every step of the way
- Deliver white-glove service in every interaction—professional, proactive, and dependable
- Troubleshoot and maintain servers, networks, firewalls, and Microsoft 365 environments
- Handle escalated tickets and assist teammates with complex problems
- Participate in deployments and client improvements as part of the regular support cycle
- Document thoroughly and communicate outcomes clearly to clients and teammates
Requirements
- 3-5 years of experience in a Managed Service Provider (MSP) environment
- 2 or 4-year degree in IT-related field preferred
- Strong technical troubleshooting and communication skills
- A team-first mindset and desire to learn, grow, and contribute
- Valid driver's license for occasional client site visits
Technical Skills (Preferred – we don’t expect them all, but we value curiosity and breadth)
- Microsoft 365 (Teams, SharePoint, Intune, Entra, Defender for Cloud)
- Windows Server, Active Directory, Group Policy
- Firewall configuration (WatchGuard, SonicWALL, or similar)
- Virtualization (VMware, Hyper-V)
- Strong Mac and Windows support
- Experience with MSP platforms: RMM, Datto, ConnectWise Manage/Automate, Auvik, Huntress, Sentinel One, Pax8, SAAS Alerts, Ninja RMM, IT Glue
- Ability to prioritize and manage multiple client environments
Why Work with Passkey?
- Hybrid flexibility: optional work from home two days a week and collaborate in the office three days
- Signing bonus for qualified employees after a probationary period
- On-call rotation with bonus potential
- Hands-on, fast-paced environment with variety
- Strong team culture and mentorship opportunities
Benefits
- Starting Salary: $70,000–$75,000 /year plus eligible candidates will receive a signing bonus
- Additional bonus opportunities
- Health, dental, vision insurance
- SIMPLE IRA with 3% match
- Life and long-term disability insurance
- Paid time off: 10 holidays + 10 vacation + 5 PTO days
- Mileage & phone reimbursement
- Certification & training reimbursement
- Flexible schedule & professional development support
If you’re passionate about IT, love solving problems, and want to grow with a tight-knit innovative team -- we’d love to meet you.
Location: Minneapolis, MN 55422
Work Setting: Hybrid (in-office minimum 3 days/week)
Schedule: Monday to Friday, 8-5 | Occasional on-call rotation
Company DescriptionPasskey Technology is a trusted IT Service Provider, Managed Service Provider (MSP), and cybersecurity consulting firm based in Golden Valley. For over 30 years, we’ve helped organizations simplify, secure, and strengthen their technology through expert support, practical solutions, and strategic guidance.
We’re growing and moving into a beautiful new workspace in the center of the Twin Cities, surrounded by great food, convenient amenities, and scenic walking paths—designed to inspire collaboration, flexibility, and connection.
Our services span the full technology lifecycle, from infrastructure and cloud migrations to cybersecurity, vendor management, and ongoing support. With long-term relationships and steady growth, we help clients operate securely, efficiently, and confidently in an ever-evolving technology landscape.
Company Description
Passkey Technology is a trusted IT Service Provider, Managed Service Provider (MSP), and cybersecurity consulting firm based in Golden Valley. For over 30 years, we’ve helped organizations simplify, secure, and strengthen their technology through expert support, practical solutions, and strategic guidance.\r\n\r\nWe’re growing and moving into a beautiful new workspace in the center of the Twin Cities, surrounded by great food, convenient amenities, and scenic walking paths—designed to inspire collaboration, flexibility, and connection.\r\n\r\nOur services span the full technology lifecycle, from infrastructure and cloud migrations to cybersecurity, vendor management, and ongoing support. With long-term relationships and steady growth, we help clients operate securely, efficiently, and confidently in an ever-evolving technology landscape.