Job Description
Job DescriptionWe are looking for a skilled Help Desk Analyst to provide exceptional technical support and ensure smooth IT operations for our team. This role involves addressing hardware and software issues, maintaining system functionality, and supporting staff with technology-related needs. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and has a proactive approach to customer support.
Responsibilities:
• Deliver comprehensive technical support for Windows PCs, Microsoft Office applications, Zoom, Slack, and secure file transfer systems.
• Ensure seamless functionality during scheduled meetings by proactively managing room technology and resolving interruptions.
• Diagnose and resolve a range of IT issues, including hardware failures, software errors, connectivity challenges, and access problems.
• Track and manage IT support requests using a ticketing system, escalating complex issues when necessary.
• Assist with system installations, upgrades, and updates while contributing to IT-related projects.
• Uphold security protocols and compliance standards when handling sensitive files and confidential information.
• Provide training and guidance to employees on commonly used IT tools and applications.
• Collaborate with remote IT teams to support cross-office initiatives and system-wide projects.• Minimum of 2 years of experience in IT help desk or desktop support roles.
• Advanced knowledge of Microsoft Office Suite, Zoom, Slack, and secure file transfer systems.
• Strong ability to troubleshoot Windows PC systems and meeting room technology.
• Proven capability to work independently while demonstrating a proactive problem-solving approach.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• High attention to detail and strong organizational skills.
• Experience handling sensitive or confidential information is a plus.