Job Description
Job Description
MASY Group is a growing Nunn Perry award-winning government service company providing intelligence analysis, educational, and operational support to key federal agencies such as the Department of Defense and Intelligence Community. We are seeking a Help Desk support professional to support a DoD customer at Ft. Eustis, VA.
Your Responsibilities
- Coordinate internal trouble tickets with the engineers while maintaining open and timely communications with both the end user and the technical team
- Act as liaison between Help Desk and System Engineers
- Answering Help Desk calls and respond to ATHD-AESMP tickets
- Process Training Enrollment Requests
- Perform Monthly and ADHOC report formatting
Your Qualifications
- Two years Help Desk experience or similar customer service area
- Help Desk Institute (HDI) Customer Service Representative (preferred)
- Windows 11 experience
- Experience with MS Office products (specifically Word, Excel, and PowerPoint)
- Secret clearance is preferred but must be US Citizen and ability to obtain T1 Investigation