Job Description
Job DescriptionWe are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees at a manufacturing site in Wisconsin. This contract opportunity is ideal for someone who enjoys solving everyday IT challenges, assisting end users in person, and keeping workplace technology running smoothly. The role combines desktop support, hardware deployment, ticket management, and coordination with both local operations and centralized IT teams. Success in this position requires strong troubleshooting skills, clear communication, and the ability to work effectively in an onsite plant environment.
Responsibilities:
• Provide onsite support for desktops, laptops, peripherals, and other end-user technology used by employees across the facility.
• Manage incoming support requests through the helpdesk platform, document progress accurately, and drive issues through resolution or escalation when needed.
• Prepare and deploy new or existing hardware by performing imaging, configuration, wiping, and setup tasks for end users.
• Administer badge-related access tasks, including issuing credentials and removing access when required.
• Assist with technology connected to manufacturing operations, including workstation and peripheral support near die-cast equipment.
• Help maintain and update legacy networked systems by applying patches and performing routine support activities.
• Partner with plant personnel and centralized IT groups to coordinate technical work, communicate status, and resolve service issues efficiently.
• Support the introduction of new hardware and business systems by completing setup, updates, and user-facing technical assistance.
• Troubleshoot connectivity, account access, and device issues affecting operational technology users and onsite staff.• At least 2 years of experience in help desk, desktop support, or IT analyst work in an entry-level to early-career capacity.
• Hands-on Tier 1 and Tier 2 technical support experience in an onsite manufacturing, industrial, or plant-based environment.
• Working knowledge of ticketing or helpdesk systems and the ability to manage service requests in an organized manner.
• Proficiency with Microsoft Windows environments, including Windows 10, basic troubleshooting, and Microsoft Office applications.
• Familiarity with Active Directory and user support tasks related to account access and permissions.
• Strong communication skills with the ability to support local users while collaborating effectively with remote IT teams.
• Comfort with hardware setup and support for PCs, peripherals, and related workplace technology, with some exposure to network-connected systems.
• Azure exposure is helpful but not required, along with a proactive approach to learning, problem-solving, and taking initiative.