Job Description
Job Description
As IT/OT Specialist you provide computer onsite support execution for factory or *** energy site's owned/managed assets and operational support of both office IT and shop floor IT/OT assets that are not supported by the OSS techs. You carry out IT/OT Cybersecurity first responder tasks and IT/OT assets cybersecurity operational tasks .
Your Responsibilities
- Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support.
- Provide computer onsite support of execution for Factory or *** energy site's owned/managed assets.
- Carry out OT asset IT/OT Cybersecurity operational tasks.
- Carry out both, the Office IT and Shop Floor IT/OT assets operational support:
Kiosks, Printers, Conf Rooms/ Teams rooms, Vendor machines execution/ support which Global OSS techs are not supporting or are managed/owned by factory , CCTV / security system, Badging, Scanners for MES hardware support
- Carry out the IT/OT cybersecurity first responder tasks by investigating and determining the scope of the incident and working with the cybersecurity team to contain and remediate the incident, under guidance from the factory incident responder.
- Identify critical assets: responsible for identifying critical assets within the factory that require monitoring and protection.
- Install and configure remediation measures: install and configure security patches on critical assets to protect the environment from security incidents, with additional assistance whenever required.
- Report any abnormal behavior of OT systems: raise alerts to incident response teams in case of detected security events in the operational technology (OT) environment, such as unauthorized access attempts or changes to control systems.
- Work with vendors: to ensure that the security patches and OT systems are properly configured and maintained.
- Implement security measures: implement security measures regarding business managed assets to ensure that the factory's IT/OT systems are secure and protected from potential security threats, under guidance of global cybersecurity teams and the factory process engineer.
Your Experience:
- Have 5-7 years of professional experience in IT support.
- Be fluent in local and English language
- Have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven
Education:
Bachelor Degree in by credited university in a related Field.
Must Have Tools
- Service Now IT Enterprise Platform
- MS Office 365
- Windows
- iOS
- Asset Management Tools
Methodologies Of This Role:
ITIL 4 Preferred
L6S Lean 6 Sigma Certified
Company DescriptionFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b
Company Description
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\n\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.\r\n\r\nKyyba is an Equal Opportunity Employer.\r\n\r\nKyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b