Job Description
Job Description
Job Title: IT Technician
Pay Rate: $40.14/hour on a W-2 basis
Work Mode: 100% Onsite (Monday–Friday)
Location: 893 S. Delaware Street, Indianapolis, IN 46225
Qualifications:
- High School Diploma/GED.
- CompTIA A+ and Apple Certified Support Professional certifications preferred.
- Microsoft 365 Fundamentals Certification.
- Previous Help Desk experience.
Key Responsibilities:
- Serve as the primary IT support contact for end users.
- Troubleshoot hardware, software, operating systems, and enterprise applications.
- Provide exceptional technical support and customer service.
- Support new hire onboarding and IT equipment setup.
- Assist users with accessories and adoption of new IT technologies.
- Proactively identify and resolve hardware issues.
- Ensure endpoint devices meet security standards, including patches, driver updates, and supported application versions.
- Collaborate with Infrastructure teams to troubleshoot technical issues.
Required Technical Skills:
- Experience with computer hardware, software, networking, internet security, and data privacy principles.
- Strong diagnostic and problem-solving skills for endpoint devices and peripherals.
- Advanced knowledge of Microsoft 365 applications, including:
-
- Word
- Excel
- Outlook
- PowerPoint
- Azure
- SharePoint
- Microsoft Teams
- Excellent technical and non-technical communication skills.
- Basic understanding of Windows, macOS, and iOS operating systems.
- IT certifications (e.g., Microsoft Certified IT Professional) are a plus.
- Experience supporting Windows and Mac environments is preferred.
Company DescriptionIncorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.
Address:
125 Village Blvd
Forrestal Village, Suite 200
Princeton, NJ 08540
Company Description
Incorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.\r\nAddress:\r\n125 Village Blvd\r\nForrestal Village, Suite 200\r\nPrinceton, NJ 08540