Concierge

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix

Atlanta, GA, USA

Published: 6/14/2022

Travel & Tourism

Full Time

Concierge

Hotel Phoenix at Centennial Yards – Atlanta, GA

Company Overview

Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to

delivering authentic hospitality and creating an environment where both guests and

associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a

workplace culture built on collaboration, integrity, and growth.

Position Purpose

We are seeking a knowledgeable and personable Concierge to curate unforgettable

guest experiences. The Concierge serves as an ambassador of both the hotel and the

city, offering thoughtful recommendations, arranging special requests, and ensuring

that every guest feels genuinely cared for.

Key Responsibilities

• Provide personalized assistance with dining, transportation, entertainment, and

local attractions.

• Maintain strong relationships with local vendors, restaurants, and cultural

institutions.

• Coordinate special guest requests, including reservations, amenities, and VIP

arrangements.

• Offer recommendations that reflect the character and spirit of Atlanta.

• Ensure guest inquiries are handled with professionalism, discretion, and care.

• Collaborate with Front Office, Bell, and Housekeeping teams to anticipate and

exceed guest expectations.

Requirements

• Previous concierge or guest service experience in a luxury or boutique hotel

preferred.

• Strong local knowledge of Atlanta’s dining, entertainment, and cultural scene.

• Excellent communication, organizational, and problem-solving skills.

• Proficiency in property management systems (HMS preferred).

• Flexible availability including evenings, weekends, and holidays.

• Second language is a plus.