Job Description
Job DescriptionOur bustling car dealership seeks a capable and organized automotive service advisor who will work full-time to address customer concerns, develop cost estimates, and calculate cost savings for customers. Our ideal candidate will have excellent written and verbal communication skills and loves greeting customers. We offer a fun dealership work environment, employment benefits, and ample opportunities to advance your automotive industry career. If this role sounds like a fit for you, start your application today!Compensation:
$60,000 - $90,000
Responsibilities:
- Maintain the service department schedule and slot appointments for vehicle repairs
- Address customer concerns and conduct thoughtful follow-up to ensure they are happy with repair work
- Relay relevant automotive technology and product knowledge to explain necessary repairs to customers scheduling service appointments
- Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs
- Work with the dealership auto service porter to ensure vehicles are ready for customer pick-up
- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and articulate repair needs to techs
- Upsell recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of the progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pickup
- Review and explain repairs and associated costs to customers
- Handle minor customer concerns and complaints
- Keep the Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores by dealership standards
Qualifications:
- Stellar communication, organizational, and interpersonal skills are needed
- Work history should include a service advisor role or other employment-related to automotive technology
- Experience using Microsoft Excel, Word, and other basic computer programs is necessary
- A high school diploma or GED is required
- Possession of a valid, state-issued driver’s license and clean driving record is integral
What We Offer:
- Competitive salary + performance-based bonuses
- Comprehensive benefits package (medical, dental, vision)
- Paid vacation and holidays
- 401(k) with company match
- Ongoing training and career growth opportunities
What We’re Looking For:
- Automotive service experience preferred (Mercedes-Benz experience is a plus!)
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Tech-savvy with experience using service management software
- A positive, team-oriented attitude
Join the premier Mercedes-Benz dealership in Savannah and take your career to the next level!
Location: Critz Mercedes-Benz, Savannah, GA
Apply today!
About Company
We are a family-owned and operated dealership that has been in business for over 85 years. We provide a positive and professional work environment. We believe in employee development through training and advancement from within.