Job Description
Job Description
Ourisman, Trusted Tradition
Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.
Role Summary
Ourisman Automotive Group is seeking a detail-oriented and organized Warranty Clerk to manage warranty claims and ensure efficient processing and reimbursement. The Warranty Clerk will work closely with the service department to verify claims, maintain records, and communicate with manufacturers.
More about the role
- Prepare, submit, and track warranty claims to manufacturers or vendors, ensuring timely and accurate processing.
- Verify and maintain accurate records of all warranty claims, including repair orders, invoices, and manufacturer correspondence.
- Ensure that all warranty processes comply with manufacturer guidelines and dealership policies.
- Liaise with service advisors, technicians, and manufacturers to gather necessary information and resolve any issues related to warranty claims.
- Monitor the status of claims and follow up on outstanding reimbursements, ensuring timely payment from manufacturers.
- Generate reports on warranty activity, including claim status, reimbursement trends, and potential issues, providing insights to management.
- Assist customers with warranty inquiries, providing clear and accurate information about coverage and claim status.
- Identify opportunities to streamline warranty processes and improve efficiency within the department.
What we look for
- Previous experience as a Warranty Clerk or in a similar role within the automotive industry is preferred.
- Strong organizational and multitasking skills, with the ability to manage multiple priorities efficiently.
- High level of accuracy and attention to detail in processing claims and maintaining records.
- Excellent verbal and written communication skills, with the ability to interact professionally with internal and external stakeholders.
- Proficiency in Microsoft Office Suite and experience with dealership management software.
- Strong problem-solving skills, with the ability to resolve discrepancies and issues related to warranty claims.
Benefits
- Health, dental, and vision insurance
- Life insurance options
- Short-term and Long-term disability insurance
- 401(k) plan with company match
- Paid time off and holiday leave
- Opportunities for professional development and growth
Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.