<h3>Job Description</h3>
Job Description
Job Title: Help Desk Analyst 2
Location: Candidates will work onsite in Franklin or Madison County Ohio.
Duration: 6 Months&nbsp;
Interview: Face to Face
 
<ul>
<li>Job Description:&nbsp;</li>
</ul>
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system
Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
Required Skills:
<ul>
<li>Professional experience working with computers in a Help Desk/Support role</li>
<li>Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise</li>
<li>Strong Customer Service Skills</li>
<li>Previous experience with ServiceNow</li>
<li>CompTIA A+ Certification Highly desired 1 Years</li>
</ul>

IT Help Desk Analyst

Job Description