Job Description
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Job Opportunity: Call Center Site Lead
Location: Camp Lejeune, NC
Start Date: Immediate
Schedule: Full-Time (40 hours/week) – Monday through Friday 08:00-16:30
Make a Difference Behind the Mission
Are you an experienced leader with a proven track record in case management and call center operations? Do you want to lead a team that directly supports U.S. military service members and their families? If so, this opportunity might be a perfect fit.
French Consulting is seeking a Site Lead to oversee daily operations, manage team performance, and ensure exceptional service delivery at U.S. military installations. You'll provide strategic leadership while maintaining operational excellence—and your work will contribute to real-world impact for military communities.
This position is an excellent fit for a military spouse, veteran, or someone with first-hand experience supporting military life, offering both professional fulfillment and the opportunity to lead a mission-focused team.
What You’ll Do
Site Operations & Management
- Oversee all daily site operations, ensuring services meet quality standards and contract requirements.
- Monitor performance metrics and implement improvements to enhance service delivery.
- Ensure compliance with all company policies, contract specifications, and federal regulations.
- Serve as the primary point of contact for on-site operations and escalated issues.
Team Leadership & Development
- Provide coaching, mentoring, and performance feedback to support professional growth.
- Foster a positive work environment that promotes collaboration, accountability, and mission focus.
Client & Stakeholder Relations
- Serve as primary liaison between the site team and company leadership.
- Address client concerns promptly and professionally to ensure satisfaction.
- Gather feedback and implement service improvements based on client needs.
Strategic Planning & Reporting
- Develop and execute site-level operational plans aligned with company objectives.
- Prepare regular reports on performance metrics, staffing, and operational challenges.
Who You Are
- You're a proven leader who can manage teams, operations, and stakeholder relationships effectively.
- You thrive in dynamic environments and can balance multiple priorities while maintaining quality standards.
- You're mission-minded and want to support the military community in a meaningful way.
- You have strong problem-solving skills and can make sound decisions under pressure.
- You may be a military spouse or veteran yourself—or simply someone who values service and purpose.
Qualifications
- Bachelor's Degree combined with five (5) years of site management experience; or High School Diploma with equivalent combined with eight (8) years of call center supervision experience
- Experience associated with non-medical case management or related field identifying needs and pairing with resources and providing guidance to service members
- Proven leadership and team management capabilities
- Strong operational management and problem-solving skills
- Customer service orientation with focus on quality and satisfaction
- Deep understanding of Marine Corps culture, values, and organizational structure as well as the cultural bond and ethos needed when dealing with Marines
Why You’ll Love It Here
🎯 Leadership opportunity managing mission-critical operations
🌍 A mission you can believe in—supporting U.S. military members and their families
🤝 A welcoming team culture that values your leadership and expertise
Ready to Join Us?
If you're excited about the opportunity to lead a team that makes a real impact while supporting the military community, we'd love to hear from you.
Apply today and bring your leadership, operational expertise, and commitment to a team that values your experience and your drive to make a difference.
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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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