Job Description
Job DescriptionIT Analyst I – Technical SupportAlternate/Related Job Titles:
- Technical Support Analyst
- IT Support Specialist
- Identity & Access Management Analyst
Location: Mount Laurel, NJ (Primary) — Additional worksite: Lewiston, ME
Onsite Flexibility: Hybrid – in office as needed, potential on-site in 2026
Shift/Hours: M–F core business hoursContract Details
- Position Type: Contract
- Contract Duration: 12 months
- Start: As Soon As Possible
- Pay Rate: $18–20/hr
Job SummaryThis role supports application and network access provisioning across a large financial enterprise. The IT Analyst I provides operational support, troubleshooting, environment monitoring, incident management, and daily Access Management activities. The position requires strong attention to detail, customer support capability, and the ability to work under defined operational guidelines within a fast-moving technical environment.Key Responsibilities
- Provide network and application access provisioning for U.S. AMCB Retail, Call Center, and Back Office users while meeting defined service levels.
- Support the Access Management IT Operations Manager in daily department operations.
- Deliver front-line support across a wide range of technical issues.
- Conduct proactive investigation of out-of-scope platforms with a broad business perspective.
- Assess users’ technical understanding and communicate information appropriately.
- Process system access requests following established provisioning policies and standards.
- Utilize multiple information sources during request processing and project participation.
- Work independently within defined operational parameters.
- Provide day-to-day applications and network access support.
- Maintain quality service levels aligned with operational objectives.
- Handle incident management activities and escalate issues as needed.
- Ensure timely notification of risks, issues, and recommended resolutions.
Required Experience
- 1–2 years of relevant IT experience.
- Knowledge of IAM principles (separation of duties, access certifications, governance) in a complex enterprise environment.
- Experience with access provisioning and user access lifecycle support.
Nice-to-Have Experience
- Background in IT operations, troubleshooting, or service desk environments.
- Experience working with business partners, vendors, and technical stakeholders.
Required Skills
- Access provisioning / Identity Management (1+ year)
- Microsoft Excel
- IAM concepts and policies
Preferred Skills
- SailPoint
- Active Directory / ARS
- PowerShell
Additional Skills
- Environment management
- System maintenance
- Monitoring and performance management
- Incident escalation
- Customer support communication
- Ability to work on moderately complex tasks with supervision
Team & Work Environment
- Team size: 21
- Training Period: 2 weeks
- Reason for opening: New projects + BAU support
- Scope: AML new-hire onboarding support
- No rotation, no travel, no upcoming furloughs
Benefits
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About the ClientA top-10 North American financial institution providing retail, commercial, wealth management, and wholesale banking services, supporting customers across an evolving market landscape.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As an economically disadvantaged corporation, we prioritize diverse, inclusive workplaces. Our clients include Fortune 500 companies across banking, insurance, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada. We look forward to helping you secure your next great career opportunity!Job Number: 25-28830 #gttjobs #gttic Company DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers
Awards
SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015
Company Description
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015