Job Description
Job Description
Warranty Booker
Mercedes-Benz of San Francisco has been in the automotive industry for 60 + years. We are proud to serve the San Francisco Bay Area with a brand that is nothing but the best. Mercedes-Benz is recognized as the standard in high quality, reliability, luxury, and value.
Warranty Booker - Summary
You will be the final gatekeeper for repair orders, ensuring every line is coded correctly, labor punches match the work performed, and all claims meet Mercedes-Benz USA (MBUSA) compliance standards. Your goal is simple: maximize legitimate revenue while maintaining a zero-error rate for audits.
Warranty Booker - Essential Duties - Include, but not limited to, the following:
- Claim Booking: Process and close repair orders by applying correct operation codes and labor times.
- Audit Compliance: Review technician stories to ensure they meet MB standards (Condition, Cause, Remedy).
- NetStar Proficiency: Navigate MBUSA systems to verify vehicle history, service campaigns, and recall status.
- Documentation: Ensure all supporting photos, paperless documents, and sublet invoices are attached and compliant.
Education and/or Preferred Experience
- Experience: Minimum 2 years in automotive warranty (Mercedes-Benz experience highly preferred).
- Systems: Proficiency with NetStar and common DMS platform (CDK).
- Technical Knowledge: Deep understanding of Xentry Portal Platforms and MBUSA warranty policy manuals.
- Communication: Ability to work closely with Service Team to clarify "vague" stories before booking.
- Team Player
- Hard worker and Energetic
- Motivated
- Punctual
Benefits Include:
- Competitive Compensation
- Flexible Schedules
- 401K
- Paid Time Off
- Paid Training
- Vision / Dental / Health Insurance
- Positive Culture
- Continuous Training & Development
- Promote From Within - Advancement into other opportunities!
Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.