Job Description
Job Description
We are seeking a dedicated and enthusiastic Manager to join our team and lead our customer service and operations.
Key Responsibilities:
-Oversee day-to-day operations of the restaurant, ensuring smooth and efficient service.
-Lead, train, and motivate staff to deliver exceptional customer experiences.
-Create and manage staff schedules, ensuring appropriate coverage during all shifts.
-Monitor and control food and labor costs to meet budget goals.
-Maintain high standards of cleanliness, safety, and food quality in line with Dairy Queen standards.
-Handle customer inquires, feedback, and ensure customer satisfaction.
-Assist with hiring, training, and developing staff members.
-Ensure compliance with all health, safety, and food safety regulations.
Qualifications:
-Prior management experience in a fast-paced environment, preferably in quick service or fast food.
-ServSafe certification
-Strong leadership and communication skills
-Ability to multitask and handle high-pressure situations with a calm, positive attitude
-Excellent problem-solving and decision-making skills.
-Flexibility to work evenings, weekends, and holidays as needed.
-Passion for providing outstanding customer service and fostering a team-oriented environment.
If you're ready to take your career to the next level with DQ, apply today!