Front Desk / Membership Team
MYSTIC VALLEY YOUNG MENS CHRISTIAN ASSOC
Malden, MA, USA
6/14/2022
Travel & Tourism
Full Time
Job Description
Job Description
Welcome center Staff Job Description
Job Title: Membership Representative Job Code: 01-10-37-2121-012
FLSA Status: Non Exempt Job Grade:
Reports to: Director of Membership Operations Revision Date: 03/06/2023
POSITION SUMMARY:
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.
ESSENTIAL FUNCTIONS:
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
- Builds relationships with members; helps members connect with one another and the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
- May monitor the locker rooms as required.