Senior System Engineer & Team Lead / IT Engineer Level IV

Job Description

Job DescriptionDescription:

• Provide Tier III engineering and project support on the following systems (not limited to):
• Windows 10/11, Office 365 Apps, COTS & in-house developed software
• Azure Virtual Desktops/Azure Active Directory/Azure cloud storage
• On-premise Active Directory service management (DNS, GPO, DHCP, file services, user and Group management, PKI certificate management etc.)
• Microsoft Teams & Cisco WebEx
• HYCU backup software for local and cloud storage
• HP Network Attached Storage
• HP Secure Print
• Zscaler ZPA and ZIA
• AvePoint cloud backups
• Review agency’s IT infrastructure on a regular basis to maximize system performance and efficiencies.
• Determine the production infrastructure capacity IT needs to meet the evolving demands of the agency.
• Review agency and M365 AD and identify design inconsistencies - develop corrective action and cleanup plans for the agency’s environment.
• Research and contribute to a shared knowledge base to help troubleshoot issues and share information to be used by others.
• Support OIT IT projects including department share data migrations, on-prem server migrations to Azure, network expansion, new implementations, etc.
• Collaborating with vendor professional services and product vendors
• Support the SDLC, and programmatic documentation required by Agency.
• Work with the System Owner, senior management, COR, and necessary parties to adhere to the required documentation support. Documentation to include but not limited to: SDLC and stage gates, IRB, ATO related document
• Look for areas to create new and update existing policies and procedures to ensure consistent work quality.
• Attend technical and project meetings as relevant to tasks supported, including the weekly change control board meetings, and technical review board meetings.
• Keep project and ticket status up-to-date and provide weekly and monthly status reports Maintain excellent communication, collaboration and working relationships with all Tier teams to ensure all teams are aware of current efforts.
• Provide team leadership of MSM staff and assist with task documentation, planning and client communication.

Requirements:

• Master’s degree in relevant field
• 14+ years of relevant experience
• Minimum 10 years of experience with these technologies:
• Windows 10/11, Office 365 Apps, COTS & custom software
• Azure Platform, Virtual Machines and Desktops, EntraID, Automation, Virtual Networking
• Active Directory domain management (DNS, GPO, DHCP, file services, user and Group management, PKI certificate management, etc.)
• M365 Platform Administration/Management
• Identity Access Management (Okta, ADFS, similar)
• Container Management (Docker, Azure Kubernetes, Others)
• Enterprise Backup product experience
• HP Secure Print (Secure enterprise printing, scanning, and faxing)
• Zscaler ZPA and ZIA or similar firewall and network security products