<h3>Job Description</h3>
Job Description
Position: Desktop Support Technician
Duration:&nbsp;12&nbsp;months+ (+ extensions long term!)
Location: 1 park Ave NY 10016
Shift: Monday-Friday 9am-5pm (35 hour work week)
Rate: $22-$26 hourly
&nbsp;
Day to Day:
This person will be working onsite supporting a large corporate user base, handling a mix of hardware and software issues across desktops, laptops, and mobile devices. They’ll be managing a steady ticket flow (around 10 per day), troubleshooting things like Outlook, general Microsoft applications, and device-related issues while partnering with the rest of the desktop team. The role is pretty client-facing, so they’ll also be interacting directly with end users, including some higher-level employees, and need to be comfortable working independently while providing strong customer service.
&nbsp;
Must Haves:
<ul>
<li>1–3 years of Desktop Support experience</li>
<li>Experience working in an enterprise environment</li>
<li>Strong hardware/software troubleshooting (laptops, desktops, mobile devices)</li>
<li>Microsoft Office/Outlook troubleshooting experience</li>
<li>Basic understanding of networking / Active Directory</li>
<li>Strong customer service / end-user support skills</li>
</ul>
&nbsp;
&nbsp;