Job Description
Job Description
Customer & Accounting Associate
NAASCO Northeast Corp — Shirley, NY 11967
$18-$24 an hour, based on experience · Full-time
NAASCO is looking for a Customer Service & Accounting Associate to train under our Director of Sales and Accounting Manager with opportunities for professional growth and future leadership responsibilities. Looking for a change? Are you approachable, kind, helpful, and loyal, and do you have strong customer service, communication, and organizational skills? If so, join the NAASCO team, providing essential mission-critical services to the aviation industry since 1984. As a manufacturer and FAA Part 145 Repair Station, NAASCO provides products and services across all aviation sectors: Helicopter, Turboprop, Light Jet, Heavy Jet, and Military. Our growing client list includes some of the most recognized aviation companies globally. In addition to a competitive wage, the right person will receive a robust benefits package and be eligible for our Team Incentive Plan.
Compensation is based on experience, qualifications, and demonstrated customer service, sales, administrative, and accounting aptitude.
Position Overview
We seek a results-driven Customer Service & Accounting Associate to actively engage customers and prospects to meet established customer service and sales goals while supporting day-to-day accounting activities. Duties include managing customer service inquiries, providing quotes to clients via email or phone, assisting with invoicing and accounting records, and other front-office support activities.
This role will be cross-trained under the Director of Sales and Accounting Manager to provide backup coverage across customer service and accounting functions while developing the skills necessary for future growth opportunities within the organization. To succeed in this role, you must understand customer service and sales processes, possess strong interpersonal skills, demonstrate attention to detail, and handle financial information with accuracy and discretion.
Responsibilities
Provide exceptional customer service, manage inbound phone calls, prepare quotations, and promote products and services to existing and prospective customers.
Establish, Develop, and Maintain Positive Business and Customer Relationships
- Reach out to existing clients to ensure product and customer service satisfaction
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed-upon customer service and sales goals
- Coordinate efforts with team members and other departments to ensure exceptional customer support
- Analyze customer needs and prepare status reports for management
- Provide management with feedback regarding customer needs, concerns, market trends, and opportunities
- Keep abreast of best practices and customer service trends
- Continuously improve through feedback and training
- Assist the front-office team with opening jobs, preparing quotes, invoicing, and various administrative duties
- Cross-train in customer service and accounting procedures to provide backup coverage and support consistent service during absences and peak workloads
- Assist with accounts receivable, including preparing customer invoices, recording payments, reviewing outstanding balances, and following up on billing questions under the Accounting Manager’s direction
- Assist with accounts payable by entering vendor invoices, checking supporting documentation, and routing invoices for approval in accordance with company procedures
- Maintain accurate customer, vendor, and accounting records; assist with account reconciliations and month-end documentation; and report discrepancies to the Accounting Manager
- Protect confidential financial information and follow established authorization, approval, and recordkeeping procedures when performing accounting tasks
- Collaborate with sales, operations, accounting, and management teams to support company objectives and deliver an exceptional customer experience
Requirements
- Proven experience in customer service, sales, administrative support, accounting support, or a related field
- Excellent knowledge of Microsoft Word, Excel, and Outlook
- Familiarity with Business Relationship Management (BRM) and Customer Relationship Management (CRM) practices is a plus
- Strong communication, customer service, and relationship-building skills
- Highly motivated, organized, and detail-oriented
- Excellent problem-solving and time-management skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Team-oriented with a positive attitude and willingness to learn from and support others
- Willingness and ability to cross-train in customer service and accounting functions and provide backup support in both areas
- Strong attention to detail, numerical accuracy, and the ability to handle confidential financial information responsibly
- Basic knowledge of invoicing, accounts receivable, accounts payable, bookkeeping, or accounting principles is preferred
\nCompany Description
Since 1984, NAASCO has helped airlines and helicopter operators around the world keep their aircraft flying. We repair and overhaul aircraft accessories, develop engineering solutions that improve component reliability, and provide manufacturing support. Our direct purchase and exchange programs help customers get the components they need and reduce downtime.
Company Description
Since 1984, NAASCO has helped airlines and helicopter operators around the world keep their aircraft flying. We repair and overhaul aircraft accessories, develop engineering solutions that improve component reliability, and provide manufacturing support. Our direct purchase and exchange programs help customers get the components they need and reduce downtime.