Job Description
Job DescriptionDescription:
Responsible to the Help Desk Service Coordinator for performing computer hardware and software deployment, troubleshooting, repairs, and technical support for faculty, staff, and students.
- Perform new computer installations and computer redeployments.
- Use software deployment tools to install operating system and application software on desktop and notebook computers. Configure systems to integrate with Central’s Active Directory.
- Troubleshoot and repair computers, peripherals, and other campus technology.
- Assist with classroom technology technical support.
- Provide support to faculty, staff, and students. Escalate or refer issues and requests to other IT team members or vendors when appropriate.
- Use ticketing system to enter, track and communicate work in progress and work accomplished.
- Follow established procedures for labeling equipment and tracking hardware inventory.
- Assist in the user account/identity management maintenance.
- Work with supervisor to determine task priorities and assist other Help Desk staff as needed.
- Perform other duties as assigned.
Requirements:
- Post-high school education in computer-related field required, associate’s degree or bachelor’s degree preferred.
- Work experience with Windows hardware/software setup and troubleshooting required, along with a general understanding of computer networking principles.
- Experience with Macs, software deployment tools, and Active Directory helpful.
- Strong customer service and communication skills.
- Occasional weekend or evening hours will be required to support special campus events.
Central College Brand Expectations:
- Demonstrate a network of caring relationships by showing respect for others, being dependable and promoting cooperation with others in the work environment.
- Be your best self by being accountable for responsibilities, adapting well to change and maintaining the highest standards of business ethics.
- Perform job responsibilities on campus to support the residential college environment.
- Strive to perform as effectively as possible while maintaining a high level of quality and promoting personal growth and development.
- Respect and comply with college rules and policies, including participation in required training courses; report any suspected violations of the Title IX policy to the Title IX Coordinator.