Receptionist/Concierge

Job Description

Job Description

We are seeking a Receptionist/Concierge to be the welcoming face of our facility. This role is ideal for someone with excellent communication skills, a problem-solving mindset, and a passion for delivering outstanding client service. You will play a key role in assisting customers, building customer relations and ensuring smooth daily operations.

Key Responsibilities:

• Customer Outreach: Proactively reach out to existing customers for follow-ups, appointment reminders, and promotional offers.
• Front Desk Management: Greet clients warmly, check them in, and assist with paperwork.
• Appointment Coordination: Schedule, confirm, and manage bookings while optimizing the clinic’s calendar.
• Phone & Email Communication: Answer inquiries professionally, handle appointment requests, and resolve customer concerns efficiently.
• Problem Solving: Address client issues with professionalism and escalate concerns when necessary.
• Organization & Administration: Maintain a clean and organized front desk, update records, and ensure smooth daily operations.

Requirements:

• Experience: Minimum 3 years in a receptionist, front desk, or concierge role (preferably in a medical spa, laser clinic, or healthcare setting).
• Communication: Excellent verbal and written communication skills with a warm, professional demeanor.
• Phone Skills: Strong ability to handle multiple calls and provide exceptional customer support.
• Organization: Detail-oriented with the ability to multitask in a fast-paced environment.
• Tech-Savvy: Comfortable using scheduling software, CRM systems, and basic office tools.
• Problem-Solving: Ability to think on your feet and provide effective solutions to client inquiries and concerns.

Benefits:

• Competitive salary based on experience
• Employee discounts on treatments
• Growth opportunities within the company
• Supportive and team-oriented work environment

Company DescriptionAcuLaser Treatment Centre is a leading wellness clinic specializing in cold laser therapy, auricular acupuncture, and holistic programs that help clients quit smoking, manage stress and anxiety, improve metabolic health, and achieve overall wellness — all without the use of needles, drugs, or pain.

For over 20 years, we’ve proudly served Northeast Ohio with a compassionate, results-driven approach that blends cutting-edge low-level laser technology with complementary therapies.

Our mission is to help people reset, heal, and transform their health — whether they’re overcoming nicotine addiction, managing weight, rebalancing their metabolism, or reducing stress. Every member of our team plays a vital role in creating a calm, supportive environment where clients feel truly cared for and empowered to succeed.

Company Description

AcuLaser Treatment Centre is a leading wellness clinic specializing in cold laser therapy, auricular acupuncture, and holistic programs that help clients quit smoking, manage stress and anxiety, improve metabolic health, and achieve overall wellness — all without the use of needles, drugs, or pain.\r\n\r\nFor over 20 years, we’ve proudly served Northeast Ohio with a compassionate, results-driven approach that blends cutting-edge low-level laser technology with complementary therapies. \r\n\r\nOur mission is to help people reset, heal, and transform their health — whether they’re overcoming nicotine addiction, managing weight, rebalancing their metabolism, or reducing stress. Every member of our team plays a vital role in creating a calm, supportive environment where clients feel truly cared for and empowered to succeed.