ServiceNow HRSD Architect Location:- Raritan,NJ Duration:- Full Time

Job Description

Job Description

Servicenow HRSD Architect

Location:- Raritan,NJ

Duration:- Full Time

Job Description

Must Have Technical/Functional Skills

• HRSD: Experience in multiple End-to-End implementation of HRSD with expertise in HR workflows, case management, and employee service centers.
• Expertise in integration techniques (e.g., REST, SOAP, LDAP, SSO) and tools (e.g., ServiceNow Integration Hub).
• Deep knowledge of ServiceNow platform architecture, including Flow Designer, Integration Hub, and Scoped Applications.
• Expertise in JavaScript, REST/SOAP APIs, and UI Policies/Scripts.
• ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
• App Engine : Expertise in Custom module implementations
• Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
• Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
• CTAs/ ServiceNow Certified Candidates Preferred

Roles & Responsibilities

Requirements Gathering and Process Mapping:

• Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.
• Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.

Solution and Architecture Design:

• Design ServiceNow HRSD solution collaborating with business teams and development teams
• Define data; models, integrations, workflows, and UI experiences across HRSD

Implementation:

• Lead and govern technical implementations in HRSD
• Ensure delivery aligns with defined architecture and standards.
• Provide oversight on ServiceNow configuration, customization, and integrations.
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams

Reporting & Dashboards

• Design custom and out-of-the-box performance analytics, reports, and dashboards

Knowledge & Mentorship:

• Guide and mentor development teams, BA teams, and platform administrators.
• Create knowledge artifacts and reusable design templates.
• Stay updated with new ServiceNow releases and ensure roadmap alignment.

Pre Sales & Solutioning:

• Support the pre-sales team with solutioning and effort estimation.
• Provide product demos and support proof of concepts as required
• Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption ro admap

Generic Managerial Skills:

• Strong communication, presentation and interpersonal skills
• Strong analytical and problem-solving skills