Job Description
Job Description
Help Desk Technician
Washington, DC
Pay From: $28 per hour
MUST:
Active Secret Clearance
Help Desk Technician
3+ years of experience in an IT helpdesk or technical support role, with a focus on Windows environments.
Required iIndependent capable knowledge of Windows operating systems (Windows 10+, Windows Server) and Microsoft 365.
Required strong communication and interpersonal skills, with a customer-focused approach
Utilize online meeting applications to support hardware set-up of microphones and webcams
Set up and support conference and training rooms for presentations
Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
DUTIES:
Provide technical support to end-users for hardware, software, and network issues in a Windows environment.
Troubleshoot and resolve technical issues related to Windows operating systems, Microsoft Office Suite, Microsoft Cloud, and other business applications.
Manage and maintain user accounts, permissions, and access rights in Active Directory.
Install, configure, and maintain desktop and laptop computers, printers, and other peripheral devices.
Collaborate with other IT team members to identify and implement improvements to IT processes, systems, and policies.
Maintain Account Management forms for new and departed users
Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs' accessories, IT supplies, etc. using spreadsheets
Creation of spreadsheets/databases for tracking purposes
Participate in IT projects and initiatives as required