Job Description
Job DescriptionWe are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Emigsville, Pennsylvania. This role requires expertise in Infor Syteline, Factory Track, and advanced reporting tools, as well as a strong background in system administration and troubleshooting. The ideal candidate will be dedicated to providing reliable technical support and developing solutions that enhance business processes.
Responsibilities:
• Administer and maintain Infor Syteline multi-tenant and multisite environments, ensuring optimal performance and reliability.
• Provide direct support and troubleshooting for Factory Track, including ShopFloor and mobility applications.
• Develop and manage Infor Birst spaces and dashboards, utilizing Syteline data through Infor Datalake for advanced reporting.
• Create custom reports and flexforms in Syteline, using compiled assemblies to meet organizational needs.
• Oversee system administration for Infor and Syteline, including finite supply chain and user support.
• Develop solutions using Mongoose, including stored procedures and custom methods, to address specific business requirements.
• Design and implement new forms, scripts, and methods in Syteline's Event System to streamline processes.
• Administer Rhythm eComm systems, including credit card integration for Syteline.
• Collaborate with teams to ensure effective system functionality and resolve technical issues promptly.• At least 5 years of experience with Infor Syteline multi-tenant and multisite environments.
• Proficiency in Factory Track applications and mobility solutions.
• Strong knowledge of Infor Birst development and dashboard creation using Syteline data.
• Experience in custom reporting using flexforms and compiled assemblies within Syteline.
• Expertise in Mongoose development, including stored procedures and custom methods.
• Advanced scripting skills for Syteline Event System.
• Familiarity with Rhythm eComm administration and credit card integration.
• Solid understanding of system administration and supply chain user support processes.