Job Description
Job Description
Department: Service
Reports to: Corporate Customer Support Manager, General Manager
Supervises: Service Clerks/Writers, Service Technicians, and Service Staff
Purpose:
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction.Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
- Effectively manages employees in a fast-paced environment.
- Actively promotes and sells repair services, maintenance plans, and other customer labor programs.
- Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
- Assists in establishing annual Service Department goals that align with the organization’s financial and operational objectives.
- Communicates with customers and the Sales Department, provides repair estimates, and keeps customers informed of work progress to ensure satisfaction.
- Assists in coordinating customer clinics and related promotional events.
- Submits all service warranty and Product Improvement Program claims within the required timeframes to maximize credit.
- Schedules and assigns jobs and work areas to Service Department employees based on their skills and knowledge.
- Reviews work orders for completeness and accuracy before customer billing.
- Ensures all departmental tools, equipment, and vehicles are maintained in good working
Experience, Education, Skills and Knowledge:
- Minimum of 3 years of experience in Service Department operations.
- Proficiency in standard desktop applications, including Microsoft Office, and internet functions.
- Effective written and verbal communication skills, with the ability to communicate with individuals and groups.
- Familiarity with John Deere and competitive products.
- Basic understanding of financial principles related to Service Department operations.
- Ability to analyze and interpret internal reports.
- Availability to work extended hours and weekends.
- Excellent customer service skills.
- High school diploma or equivalent experience.
\nCompany Description
As a full-line John Deere dealer offering agricultural, commercial, consumer, and worksite equipment, we are committed to providing the highest level of customer service in our industry. From sales and financing to parts and service support, our experienced team works diligently to ensure every customer receives knowledgeable guidance, dependable solutions, and responsive support long after the sale.
Company Description
As a full-line John Deere dealer offering agricultural, commercial, consumer, and worksite equipment, we are committed to providing the highest level of customer service in our industry. From sales and financing to parts and service support, our experienced team works diligently to ensure every customer receives knowledgeable guidance, dependable solutions, and responsive support long after the sale.