Job Description
Job Description
Healey Brothers Ford is a well-established, family-owned dealership proudly serving the Hudson Valley. We are known for our strong service department, attention to detail, and commitment to both customers and employees. We are currently seeking an experienced Warranty Claims Administrator to join our team.
Position Summary
The Warranty Claims Administrator is responsible for accurately processing and managing Ford warranty claims while ensuring full compliance with manufacturer guidelines. This role is ideal for an experienced professional who is detail-oriented, organized, and confident working independently in a fast-paced dealership environment.
Key Responsibilities
-
Prepare, submit, and track Ford warranty claims using CDK
-
Review repair orders for accuracy, warranty eligibility, and proper documentation
-
Work closely with service advisors and technicians to correct or complete claims
-
Follow up on rejected or adjusted claims to maximize reimbursement
-
Maintain organized warranty records in accordance with Ford and dealership standards
-
Stay current on Ford warranty policies, bulletins, and procedures
-
Assist with audits, reconciliations, and warranty reporting as needed
Required Qualifications
-
Previous automotive warranty administration experience REQUIRED
-
Strong working knowledge of Ford warranty processes REQUIRED
-
Hands-on experience with CDK Drive REQUIRED
-
Excellent attention to detail and time management skills
-
Ability to handle a high volume of claims accurately and efficiently
-
Strong communication and teamwork skills
-
High school diploma or equivalent required
What We Offer
-
Competitive compensation based on experience
-
Medical, dental, and vision insurance
-
Paid time off and paid holidays
-
401(k) with company match
-
Stable, professional, and supportive work environment
Why Healey Brothers Ford?
We believe in doing things right the first time and investing in experienced professionals who take pride in their work. Healey Ford offers long-term stability and a respectful workplace where your skills are valued.
Apply Today
If you have proven CDK and Ford warranty experience and are looking to join a reputable service team, we encourage you to apply.