Job Description
Job DescriptionWe are looking for a skilled Help Desk Analyst to provide technical support and ensure seamless operations for our team in New York, New York. The ideal candidate will assist with troubleshooting, system management, and user support for both onsite and remote employees. This role is vital in maintaining efficient workflows and a high level of customer service.
Responsibilities:
• Respond promptly to technical support requests received via Teams, in-person inquiries, or other communication channels.
• Provide assistance with software applications, including Microsoft Suite (Excel, Outlook, Teams), Slack, and secure file transfer servers.
• Manage user account setups, including onboarding and offboarding processes, for new hires and departures.
• Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems.
• Administer Active Directory to manage user accounts and permissions effectively.
• Monitor and address early-morning remote system login concerns to ensure operational readiness.
• Support a workforce of 45-50 onsite employees and a few remote users with technical needs.
• Recommend and implement solutions to enhance system performance and user experience.
• Maintain accurate documentation of technical issues and resolutions for future reference.
• Collaborate with team members to improve help desk processes and ensure consistent service delivery.• A minimum of 2 years of experience in a help desk or technical support role.
• Proficiency in Active Directory for managing user accounts and permissions.
• Strong knowledge of Windows 10 and Windows 11 operating systems.
• Hands-on experience with troubleshooting technical issues, including hardware and software.
• Familiarity with Microsoft applications such as Excel, Outlook, Teams, and Slack.
• Ability to manage secure file transfer servers and ensure data integrity.
• Excellent communication skills for interacting with onsite and remote users.
• Strong problem-solving abilities and attention to detail.