Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team in Jenkintown, Pennsylvania. In this role, you will provide critical technical support to ensure smooth operations for end users across various systems and platforms. This is a Contract to permanent position, offering an excellent opportunity to expand your skills and grow within the organization.
Responsibilities:
• Provide hardware support by installing, configuring, and maintaining desktops, laptops, printers, and mobile devices.
• Assist users with software-related issues across platforms like Google Workspace, Microsoft Office 365, and campus-specific applications.
• Offer immediate troubleshooting assistance for classroom technology, including audiovisual equipment and video conferencing tools.
• Manage user accounts by handling password resets, multi-factor authentication setups, and onboarding processes.
• Maintain accurate records of hardware assets and software licenses to ensure effective inventory management.
• Develop user-friendly documentation and deliver basic training sessions to enhance digital literacy across the organization.
• Respond to service desk tickets promptly, diagnosing and resolving technical issues efficiently.
• Support basic networking tasks, including Wi-Fi troubleshooting and foundational setup.
• Collaborate with team members to ensure consistent and reliable IT support for all users.• Associate degree in Information Technology, Computer Science, or equivalent relevant experience.
• Solid understanding of Windows 10/11, macOS, and basic networking principles.
• Proficiency in tools such as Active Directory, Google Workspace, and Microsoft Office 365.
• Strong interpersonal skills to communicate technical concepts effectively to non-technical users.
• Ability to lift and move equipment up to 30 lbs and navigate multi-building facilities.
• Preferred certifications include CompTIA A+, Network+, or Microsoft Fundamentals.
• Previous experience in a customer-facing or educational environment is a plus.
• Familiarity with audiovisual equipment and troubleshooting classroom technology.