Job Description
Job Description
Job Description Template
Job Title: Regional Operations Manager
Department: Operations
Direct Reports: Y
Salary or Hourly: Salary
Responsibilities:
· Oversees the daily operations of delivery teams, store warehouse employees, and furniture repair technicians, ensuring safety, quality, and efficiency while maintaining a high level of customer service.
· Ensure compliance to company policy and FMCSA/DOT guidelines for commercial motor vehicle operations.
· Constant monitoring of delivery routes to maximize efficiency, reconciling opportunities as they arise, all while maintaining on-time performance.
· Investigate and address delivery-related incidents, including property damage, vehicle accidents, or injuries, and implement corrective actions.
· Maintain accurate inventory records by auditing process compliance
· Ensure compliance with safety and quality regulations and proper handling of products.
· Ensure that the delivery trucks and service vehicles are serviced at the appropriate service intervals and the equipment is always kept clean internally and externally.
· Ensure store warehouse housekeeping, safety, security, organization and sanitation are at an acceptable level daily.
· Work closely with fleet maintenance to ensure vehicles remain in compliance with DOT inspection requirements.
· Train and develop employees, providing guidance on safety, quality standards, and operational procedures to include customer interactions.
· Collaborate with Customer Experience, Sales, Purchasing and Operations to ensure seamless operations and customer satisfaction.
· Make recommendations to the VP of Operations on programs to improve operations.
· Develop and direct programs to maintain cost-effective operations
· Track and report key performance metrics for delivery, furniture service and store warehouse operations.
· Promoting new methods to reduce damage to products, equipment, and facilities
· Conduct team/departmental meetings to ensure employees are educated on departmental issues and aware of the company's goals and objectives.
Additional Responsibilities:
· Participate in a daily operational meeting
· Participate in a daily cross departmental meeting
· Facilitate recurring team and/or departmental meetings
Qualifications:
· High School Diploma
· 3+ years of experience in delivery operations management.
Required Skills:
· Must have good verbal and written communication skills
· Good coaching, guiding, and developmental skills
· Proficient in Microsoft Office Suite
· Effective interpersonal communication skills.
· Lead and direct others to generate expected results
· Management of resources to optimize – equipment, facilities, employees, methods and materials
· Effective time management and organizational skills
· Respond professionally in situations with difficult employees and internal or external customer issues or inquiries.
· Attention to detail
· Use logic and reasoning to identify the strengths and weakness to alternative solutions
· Must be able juggle multiple tasks/demands
· Must be customer centric
· Actively participate in a team environment fostering forward thinking, innovation and creativity to ensure needs are met, both in the current state and future state.
· Must have a clean motor vehicle record
· Must have the ability to drive a non-cdl commercial box truck
· Knowledge of safety protocols and best practices for warehouse and delivery operations
· Obtain required valid company-issued powered industrial vehicle license.
· Must be able to manipulate 250 lbs. or more
· Ability to frequently kneel, bend, squat, push, pull and reach
· Must be able to stand/sit for long periods of time