Job Description
IT Help Desk / Desktop Support Specialist (2 Shifts Available) (Large Law Firm)
We’re seeking two IT Support Specialists to provide first-line technical support in a fast-paced law firm environment. This role involves troubleshooting hardware, software, and network issues while delivering excellent customer service to end users.
Shifts Available:
- Mon–Fri, 12:00 AM – 8:00 AM
- Fri, 12:00 AM – 1:00 PM; Sat–Sun, 12:00 AM – 12:30 PM
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*****Car Service is provided to the office for each shift. And each week alternates between remote and on-site.
Key Responsibilities:
- Serve as the first point of contact for IT support via phone and email
- Troubleshoot and resolve issues with software, hardware, networking, and remote access tools
- Provide onsite desktop support and occasional home visits for staff
- Manage and document tickets, ensuring timely follow-up and resolution
- Install, maintain, and track IT equipment (desktops, laptops, printers, mobile devices)
- Support high-volume requests with strong organization and multitasking skills
Qualifications:
- 1–3 years of IT support experience (help desk or desktop support)
- Strong knowledge of Windows/Mac systems, Office 365, mobile devices, and printers
- Experience with tools like Active Directory, ServiceNow, VPN/RDP, and MDM (e.g., Intune)
- Excellent communication and problem-solving skills
- Associate degree in a related field (or equivalent experience)
Nice to Have:
- Law firm or legal application support experience
- VOIP or A/V system knowledge