Job Description
Job Description
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
StubHub, the world's leading ticket marketplace, is seeking a dynamic, strategic, and innovative leader to join our team as Community Manager for StubHub in North America.
Location: Hybrid (3 days in office/2 days remote) – New York, NY or Santa Monica, CA
What You'll Do:
- Represent StubHub publicly across TikTok, Instagram, Reddit, X, and other platforms, engaging directly with fans through comments, quote tweets, replies, and DMs to build a distinctive and trusted brand voice
- Proactively monitor cultural conversations and viral trends, inserting StubHub into the discourse with timely, witty, and culturally fluent commentary that drives visibility and engagement
- Identify emerging opportunities to create viral moments through community interactions, helping StubHub win share of voice and cultural relevance
- Act as the first line of defense for brand reputation, spotting issues early, navigating sensitive conversations, and escalating complex situations to internal teams with speed and clarity
- Partner closely with Customer Service, PR, and Social teams to resolve negative customer interactions, particularly on platforms like Reddit where thoughtful, high-stakes engagement is critical.
- Develop and refine StubHub's community tone, personality, and response guidelines to ensure consistency, cultural relevance, and strategic impact
- Build relationships with influential fans, creators, and community moderators to strengthen StubHub's presence in key cultural spaces.
- Track community engagement, sentiment shifts, and cultural wins, surfacing insights to inform broader social, product, and marketing strategy
Who You Are:
- Deeply plugged into internet culture, live events, and online communities, with sharp instincts for what will resonate and spread.
- A strong, adaptable communicator who can drive massive engagement through a single comment and thoughtfully de-escalate complex customer conversations.
- Calm under pressure, with excellent judgment on when to engage, when to escalate, and how to balance humor with responsibility.
- Highly collaborative, working seamlessly across marketing, comms, and customer service teams.
- Comfortable serving as the external voice of a major consumer brand.
- 5–7 years of experience in community management, social media, comms, or a related field, ideally at a consumer brand with a large, active audience.
- Demonstrated success building or embodying a distinctive online brand voice that resonates with communities.
- Proven ability to drive viral engagement and cultural impact through organic community interactions on platforms like TikTok, Reddit, Instagram, and X.
- Experience managing sensitive or high-stakes community situations and partnering cross-functionally to resolve them effectively.
- Excellent writing skills with a versatile tone — from hilarious one-liners to thoughtful, empathetic responses.
- Deep understanding of platform dynamics, emerging trends, and internet humor.
- Portfolio Required: Candidates must submit examples of community interactions that demonstrate cultural fluency, creative voice, and thoughtful engagement.
What We Offer:
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
- Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Salary Range$100,000—$130,000 USDAbout UsStubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found hereWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.