Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Acts as the central escalation point of contact for all service requests related to product specifications, availability, substitutions, and merchandising issues.
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Serves as gatekeeper for the New Item Request (NIR) process and tracking log, including approvals and 30/60/90-day follow-up.
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Supports Category Operations Managers with analytics requests, local flyer item selection, rebate solicitation, Roll Out Book reviews, and assortment projects.
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Partners on E&O follow-up, CASIS billings, vendor meeting preparation, and post-launch reviews.
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Serves as the escalation point of contact for RSC inquiries related to merchandising activities.
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Develops subject matter expertise in US Foods systems and tools to respond to inquiries quickly and accurately.
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Builds and maintains broker and vendor relationships and leverages internal resources to independently resolve and follow up on PSSA-related items.
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Collaborates cross-functionally to ensure timely, accurate communication of merchandising updates and issue resolution.
RELATIONSHIPS
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Internal: Category Operations Managers, Marketing Managers, Replenishment, Pricing team, Territory Managers, Account Executives
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External: Local vendors and brokers, as needed.
WORK ENVIRONMENT
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Onsite: The associate in this role is expected to perform assigned responsibilities inside a US Foods office-based environment.
MINIMUM QUALIFICATIONS
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5 years of purchasing, merchandising, sales or customer service experience
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Proficiency in Microsoft Office applications, particularly Word and Excel
EDUCATION
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College degree or equivalent distribution and/or food service supply chain work experience
PREFERRED QUALIFICATIONS
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Previous US Foods experience
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PRISM/Merlin/Tandem skills
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Purchasing, merchandising, sales or customer service experience in a foodservice distribution environment.
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Strong organizational, analytical, written, verbal, and interpersonal communication skills.
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Demonstrated focus on delivering effective service to both internal and external customers.
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Proven ability to research issues, escalate as needed, and follow through with urgency while overcoming obstacles using a solutions‑focused approach.
This role will also receive annual incentive plan bonus up to 10% of base salary.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
PHYSICAL QUALIFICATIONS
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO:
FREQUENCY:
STAND - OCCASIONALLY
WALK - OCCASIONALLY
DRIVE - NEVER
SIT - FREQUENTLY
LIFT
1-10 lbs (Sedentary) - OCCASIONALLY
11-20 lbs (Light) - OCCASIONALLY
21-50 lbs (Medium) - NEVER
51-100 lbs (Heavy) - NEVER
Over 100 lbs (Very Heavy) - NEVER
CARRY
1-10 lbs (Sedentary) - OCCASIONALLY
11-20 lbs (Light) - OCCASIONALLY
21-50 lbs (Medium) - NEVER
51-100 lbs (Heavy) - NEVER
Over 100 lbs (Very Heavy) - NEVER
PUSH/PULL1 - NEVER
CLIMB/BALANCE - NEVER
STOOP/SQUAT - NEVER
KNEEL - NEVER
BEND - NEVER
REACH ABOVE SHOULDER - OCCASIONALLY
TWIST - OCCASIONALLY
GRASP OBJECTS2 - OCCASIONALLY
MANIPULATE OBJECTS3 - FREQUENTLY
MANUAL DEXTERITY4 - CONTINUOUSLY
1 (Push/Pull: Dolly, cartons and boxes)
2 (Grasp Objects: Boxes and cartons)
3 (Manipulate Objects: Boxes and dolly)
4 (Manual Dexterity: Typing, use of office machines such as copiers, printers)