Job Description
Job Description
IT Service Desk Analyst
Location: Minnetonka, MN
Schedule: Tuesday - Thursday, 8am-4pm (22.5hr/wk)
Ready to launch your IT career in a role that blends hands-on tech support with real impact? Join our solveIT team, where we don’t just fix problems—we empower people. As part of our Global Shared Services Organization, you’ll be the face of IT for employees across the enterprise, helping them stay productive and connected.
What You’ll Do:
As an IT Service Desk Analyst, you’ll be the go-to expert for Level 1 support—primarily in person—at our headquarters. You’ll troubleshoot hardware, software, and AV issues, and deliver a top-tier customer experience with every interaction.
Your day-to-day will include:
- Supporting employees with laptop, software, and AV tech in conference rooms
- Diagnosing and resolving incidents and service requests
- Delivering friendly, client-focused customer service
- Updating documentation and SOPs to reflect current practices
- Monitoring escalations from external providers and ensuring timely resolution
- Driving process improvements to reduce disruptions and enhance service quality
- Meeting performance metrics that reflect service excellence
Why Join Us?
- Career Growth: Learn from experienced professionals and grow your technical and customer service skills
- Impact: Help employees stay productive and connected across the organization
- Innovation: Be part of a team that’s always looking for smarter, faster ways to solve problems
- Culture: Work in a collaborative, inclusive environment that values your ideas
What You Bring:
Minimum Qualifications:
- High school diploma or equivalent
- 1+ year of experience in tech support or help desk role
- Working knowledge of Windows 11, Microsoft Office, VPN, networks, hardware, and cybersecurity basics
- Strong communication skills and a customer-first mindset
- Ability to stay organized and adapt to changing priorities
- Team player with initiative and a passion for solving problems
Preferred Qualifications:
- Associate’s degree or IT certifications (e.g., CompTIA, Microsoft, Google IT Support)