Job Description
Job Description
JOIN A WINNING TEAM!
Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.
As part of our team, full and part time employees will enjoy the following benefits and perks:
- One FREE meal per shift
- 401K with match (after 1 year) plus weekly contributions
- Weekly Pay Days and Daily Pay Available
- Paid Time Off (PTO), Paid Holidays & Jury Pay
- Voluntary Vision
- Voluntary AFLAC Plans Available
- Gas Discounts at our Markets
- Cannabis Store Discounts
- Giftshop and Food Discounts
- Employee appreciation events and prizes
In addition, full time employees are eligible for the following:
- Competitive Medical, Dental, Prescription Plans
- Paid Bereavement
- Life Insurance Coverage
- Voluntary Short and Long Term Disability Coverage
- Voluntary AFLAC Plans Available
Seasonal employees contact the Benefits Department for eligible benefits and perks!!
We look forward to having you join our team and being a part of our mission.
SUMMARY
Under limited supervision of the Manager, this position is that of a hands-on Assistant Manager responsible for the daily operation of ETM/TCM.
ESSENTIAL JOB FUNCTIONS
- Assist Manager in guiding, coaching, training and developing the technical and personal skills of the staff. Must be able to read and apply company procedure documents.
- Distribute staff schedules and daily work assignments to front line cashiers.
- Assist Manager in the ordering and pricing of inventory.
- Control and verify in-coming stock of daily vendors.
- Process shift paperwork.
- Program the Point-of-Sale system.
- Protect and monitor assets; staff training for asset protection and employee safety.
- Assist Manager in resolving customer disputes or complaints to customer’s satisfaction
- Perform the duties of Lead Cashier or Cashier; working frontline shifts on a weekly basis is required.
- Willingness to cross-train and provide support in related areas of operations.
- Work at various positions is required, especially when short-staff or call-ins necessitates this work, when needed to cover shifts at other property, mileage will be compensated.
- Other job-related duties as assigned by supervisor
OTHER NECESSARY SKILLS AND ABILITIES
Must have excellent customer service and communication skills both verbal and written. Must be a team player with a positive attitude. Must be highly organized and able to handle multiple tasks at one time. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must possess the ability to work with various personalities while maintaining impartiality. Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information. The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.
EDUCATION / EXPERIENCE
Must have a High School or General Education Diploma.
Must have a valid Michigan Operator License and must be insurable by the Tribe.
Must possess three or more years of retail sales experience, one of more being in a supervisory capacity desired. An Associate degree in the business field and related work experience may be considered.
Must obtain a Level B license from EPA UST before being added to schedule, training will be provided by company.
Must obtain certification from Safe Food Handling, to be updated yearly. Training will be provided by company.
SUPERVISORY RESPONSIBILITIES
- Oversee Lead and Cashiers, provide work direction to staff during the assigned shift, ensure that store areas are cleaned and stocked.
- Delegate tasks to achieve maximum results in accordance with established policies and procedures. Reinforce policies and procedures.
- Assist in the training, orientation and supervision of department employees.
- Maintain in-depth knowledge of all departmental operations.
- Assist Manager in monitoring, taking part or performing interviews and staff evaluations.
- Recommend employee corrective actions including terminations to Manager.
- Attend seminars and assigned classes for increased job knowledge.
- Maintain safety and security in the department including all emergency responses and reports.
- Assist in the planning and organization of all departmental functions.
- Ensure completion of scheduled shift reports and other shift details as required by management.
- Maintain open lines of communication with other departments and within the department itself.
- Assist in creating and administering a mentoring program within the department itself.
- Train staff on the rules and regulations concerning usage of the Spill Response Kit.
- Ensures that sales of beer, spirits, and tobacco products by all employees comply with state and federal age requirements.
EQUIPMENT TO BE USED
Calculators, cash register, fax machine, computer, printer, pre-paid terminal, DCR crinds and use of gasoline and other hazardous material spill response kits.
TYPICAL PHYSICAL DEMANDS
May be required to lift up to 40 lbs. and be able to stand and/or walk for extended periods of time. May also be required to reach, bend, stretch, kneel, crawl, lift and carry on occasion.
TYPICAL MENTAL DEMANDS
Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines.
WORKING CONDITIONS
Must be able to handle being under constant surveillance. May be required to work in small, enclosed spaces. Some work will be subject to temperature extremes while working in coolers. Must practice all safety policies, procedures and standards as set by OSHA.
COMMENTS
Native American and Tribal Preference will apply. Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.